Do you have questions? 

We've got the answers (well, most of the time!) Below you'll find answers to the most frequently asked questions about our range. We also encourage you to familiarize yourself with our social media (Facebook, Youtube). If you still can't find the answer you're looking for, just contact us!

 

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Frequently asked questions by customers

What is the availability of the goods?

Ans: In most cases, we have goods in stock, in the case of custom-made equipment, the deadlines can be from several days to several weeks. We encourage you to register on our website - registered users can view the delivery dates for individual products.

Is it possible to discount the price?

Ans. Of course, it is possible to obtain a discount on the ordered equipment. The amount of discounts depends on the type of goods, the size of the order and our cooperation with you so far.

Is shipping free?

Ans. The cost of delivery of goods depends on several factors, including the size of the order, weight of the shipment, distance. Each time we estimate the cost of transport when preparing individualized quotes for you.

Will the driver bring the equipment?

Ans. It depends on the weight and dimensions of the supplied equipment. In the case of equipment with large dimensions or weight, assistance organized by the recipient will be needed.

Will the employee train the staff after delivery?

Ans. Training on the supplied equipment is our standard practice. It is usually carried out upon delivery.

What is the warranty issue?

Ans. We offer a standard 24-month warranty for the proposed equipment. It is possible to obtain a longer term (up to 60 months), but this requires a separate valuation.

Are warranty inspections paid?

Ans. As part of the warranty, we offer free inspections of the delivered equipment.

How long do you have to wait for service in case of failure

Ans. It depends on the type of damage, type of spare parts required. Most of our equipment is manufactured outside of Poland, so here we are limited by the speed of shipments, but we try to carry them out as quickly as possible.

Where did you deliver the equipment - request for recommendation

Ans. The list of our projects is very extensive. We encourage you to familiarize yourself with our projects presented on the website. In the case of a non-standard or niche product, we can provide such a list upon request.

Where to see the equipment before buying

Ans. Some of our equipment can be seen and tested in our warehouse or showroom in Zabrze. At the customer's request, we can indicate a list of geographically close locations where you can see the equipment we provide directly at the user's.

Does the equipment meet the requirements of the Annex?

Ans. As part of the preparation of the valuation, we attach detailed product specifications, or at the customer's request, we can check and compare whether the offered products match the desired ones.

Is it possible to send a specification?

Ans. Each time we attach catalog cards of the offered products to each valuation.

Is it possible to meet?

Ans. it is a matter of available dates and distances. Please contact us, we will try to propose a meeting date convenient for both parties.

What can you propose additionally within the specified budget?

Ans. We encourage you to register on our website. Registered users can see the availability, waiting time and prices of products.

Where our service points are located

Ans. Our main service is located at the company's headquarters in Zabrze. We travel to service stations or organize collections of equipment for repair at our headquarters. In addition, we cooperate with companies and technical services throughout Poland.